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How to shop:

Checkout

All the items that you have in your shopping bag appear in your order during Checkout. If you do not want to order all the items, simply edit your shopping bag before clicking "Checkout." When you click "Continue Checkout" we you will be asked to select your mode of payment. Your credit card will be charged when you complete the transaction. (If you have completed your shopping cart and have chosen to make payment by bank transfer, please email us as soon as you have made the bank transfer. We will only proceed after payment is received.)

 

Checking Inventory

Inventory changes daily in all our 6 warehouses. We may need to pull orders from multiple locations in order to fill larger orders in a timely fashion. A prompt Cost Analysis will be performed in order to provide you with the least expensive & quickest way to get your goods to your door. You are not charged extra if we need to divide your order.

 

On Order Items

Most of the items on Axxfactor.com are in stock and available to ship immediately. However, some items are shipped directly from our manufacturers.  Orders will be collected and send to them for ready shipment. We will provide you with an estimated shipping date. This is the date that we expect the item to be ready to leave our warehouse and does not include the time it will take to arrive at your shipping address.

 

Canceling an Order

If you would like to cancel or change an order that you've just placed, please send us a email immediately, .(Order Division) as soon as possible. We'll do everything we can to accommodate your request, however; items that have already processed or shipped cannot be cancelled and must NOT be returned or exchanged. In the event of order cancellation on your part, the payment sent us in your order will be saved in our record and will be used in your next further order. No refund of payment for cancellation is accepted.  Shipping charges will be billed separately with a link for you to make payment, before shipment.

Please note: if you cancel an item that qualified you for a promotion, you may no longer receive that discount or promotion, if any.

 

Methods of Payment

We are unable to accept checks or money order at this point of time.

Axxfactor Online accepts the following credit cards & payment mode:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • Internet banking transfers/Atm DBS/POSB/OCBC/Maybank transfer
  • Paypal
  • Moneybookers.com
  • Registered Cash in mail (at your risk)

If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.

 

Paypal

We accept payments using PayPal. However, we will only send our shipment to the address on your paypal account. It must match the shipping address in your paypal record in your order.  NO EXCEPTIONS to this rule. We will ship ONLY to your address on paypal,  If you need to ship to other address than your billing address, please change and confirm your address at Paypal before paying your order. This is a protection for Seller against any fraud and chargeback.

If you intend to send a gift to another person with a different address, please use another methods of payments. Please email us.  We regret this situation but it is for your safety and our loss prevention.

 

Tax policy

  • Sales tax is based on tax rates for your taxing jurisdiction (derived from the ship-to address being used for your order).
  • Sales tax is calculated at the unit-level, as some states offer sales tax exemptions and exceptions for certain apparel items. Some of the items in your order may be taxable and others may be non-taxable. Likewise, some taxable items may be taxed at a different rate than other taxable items in your order.
  • If you return an item for a refund, you will also receive a refund for the taxes you paid for that item, if applicable. You will not receive a refund for the taxes you paid on the shipping of that item, as the shipping charges are nonrefundable once an item has indeed been shipped.

Axxfactor collects applicable taxes in all states except certain areas. You will be notified by email if your shipping address is taxable before shipment is processed.

 

Pricing policy

Please note: Prices shown are in U.S. dollars only.  We ship or bill orders internationally.

 

Shipping and Handling

 

By default, the standard shipping charge is calculated base on one (1) quantity ONLY. If you purchase more than one (1) quantity, from the "Discounted" item or page, the remaining quantity shipping charge will be billed to you separately,  even though it shows "1" quantity in your  shopping cart.  Example: if you purchase 4 buckyballs,  a standard one (1) quantity buckyball shipping charge will be calculated in the shopping cart. You proceed to complete the payment. After which, you will be billed on the remaining 3 buckyballs by email before shipment.

 

*We are not responsible for service transit time. Transit times are estimated by the carrier, and may vary with package origin and destination, particularly during peak periods.
 

  Shipping rates to USA & Canada Other Country
Total No. of Order  Standard Shipping

(US$)

 Express Shipping

(US$)

International Shipping

(US$)

1

$6.95 $30.00 $35.00
2 + $3.00 + $2.00 + $ 6.00
3 + $3.00 + $2.00 + $ 6.00
4 + $3.00 + $2.00 + $ 6.00
5 + $5.00 + $5.00 + $ 6.00
6 + $5.00 + $5.00 + $6.00

Shipping rates to Singapore ONLY

All orders are schedule to be sent out once a week. Do allow approx a week's time to receive your item.

 

 
Total No. of Order Registered Mail Registered Mail

Courier Service

(s$)
 
10.00
+2.50
+2.50
+2.50
+2.50
+2.50
+2.50
+2.50
+2.50
apparel/lingerie only bags only
(S$) (S$)
   
1 0.00 0.00
2 0.00 +5.00
3 +5.00 +3.00
4 +2.00 +3.00
5 +2.00 +3.00

 effect from 8 August 2007

All Singapore deliveries are made from 9am - 7pm by courier if selected. Please ensure someone there to receive the parcel, a return trip will incur a S$6 for transport. Delivery after 7pm will be sent by Singpost registered mail.

Shipping rates to Malaysia & Indonesia ONLY

All orders are schedule to be sent out once a week. Do allow approx a week's time to receive your item.

 

 
Total No. of Order Registered Mail Registered Mail
apparel/lingerie only bags only
(S$) (S$)
   
1 8.00 10.00
2 +2.00 +5.00
3 +2.00 +3.00
4 +2.00 +3.00
5 +2.00 +2.00

ith effect from 8 August 2007

 

 

If you choose courier express shipping, it will come with a tracking number. *US$150 amount applies to merchandise only, not value of  packaging, taxes, or shipping & handling charges. No adjustments on previous purchases. Free Shipping is awarded after all other discounts are applied to,if any.

 

Please note that all shipment days are calculated once it leaves our warehouse.

Standard Delivery

Usually allow 1 - 4  business days after shipping for delivery within USA or 2 - 14 business days for Singapore and international orders, although orders shipped standard may take up to fourteen or more days to be delivered, especially during the busy holiday season.  We ship to PO addresses by standard delivery only.
 

 

Express Shipping

Orders placed with Express Shipping by 12:00 pm (noon) ET will ship by the next business day, pending credit card authorization and verification. Express orders usually arrive the following business day after the ship date. Express shipping to Rural Routes and remote locations usually arrive within 3 to 5 business days after the ship date.

 

Shipping Carriers

We determine the most efficient shipping carrier for your order. We use EMS, DHL, Fedex, Local express service to ship all items in our store.  You will be advised the carrier that we use for mailing/shipping your order.

 

Delivery Time

If you're trying to estimate when a package will be delivered, consider the following:

  • Credit card authorization and address verification must be received prior to processing.
  • Express orders placed by 12:00 pm ET will ship the next business day.
  • Holidays, weekend office closure.
 

International Customers

We do ship or bill orders internationally.

Address Validation

To ensure that your packages are delivered to the correct address as quickly as possible, we will write you an email verifying your address again when we receive your order. We will identify any typos or errors in the address you entered and ask you to accept the recommended changes or correct the address. If you are sure the address is correct, you have the option to leave it as is, but this may cause delay in shipment.

 

Items Returned To Us By The Post Office 

If your order is returned to us for unsuccessful delivery, due to incorrect / insufficient address, incorrect recipient's name, no recipient receiving the parcel after attempted delivery, or an error not caused by our side, you will be subject to a 25% restocking fee and return shipping charges. (Fedex / USPS / EMS: - the Shipping Carrier may charge a re-routing charges back to us). We will contact you for further instructions on the handling of your shipment. Applicable shipping & handling charges may be reassessed at the time of reshipment or request for refund.  Buyer / Customer may request for copy/proof of returned shipping charges before requesting to reship the order to the correct address.

If the order is returned to us for unsuccessful delivery due to insufficient postage, inadequate documentation, or an error caused by our side, we will re-post the order to the customer free of charge.

 

Back Order Policy

In the event an item is temporarily out of stock when you place your order, we will check on deliverability with our manufacturer and choose the most rapid method to deliver your items possible and you will be notified by email.. In instances where two shipments are required, we will special order the item and absorb the additional shipping costs at no charge to you. Note that we keep any item(s) on order, unless you instruct us otherwise or the manufacturer informs us the item is not timely available.

 

Tracking Packages

To help you track the status of your shipment, we will include a tracking number (Federal Express or United Parcel Service) or a delivery confirmation number (United States Postal Service or our selected courier express service) in the shipment notification email. You can also check here

If we have a question about your order, we will contact you by phone or email. Likewise, if you have any questions or changes to your order, please email us.

 

Returns/Exchanges/Refunds

  • Returns obtainable within 10 days after date of purchase. No refunds. Unless stock is obsolete, You may re-select any similar range and similar price you have paid for once your returned merchandise reach us.
  • We gladly accept returns (at our discretion), ONLY on defective items by manufacturer's fault or wrong items shipped to you.
  • We cannot accept returns on mistakes made by you on colors, sizes, change of mind etc. Please make sure all is correct in the shopping cart before checking out.
  • Merchandise cannot be returned if the original tags are not on the item/garment. All original tags must be attached in the same manner as originally secured upon return in order for us to process your exchange.
  • All returns must be received in our possession in its original packaging and condition as it left our store.
  • If some of the ordered items are out of stock / not available, You have the following options: 1) payment will be be kept as credit against next order,  2) You may re-select any similar range and similar price or higher but not less, in such case, you will be notified by email.
  • No refund on shipping and handling charges.
  • You are responsible for ALL shipping charges on all exchange items going to & from Axxfactor.com. We will absorb all charges if we err in shipment.
  • There will be a 25% restocking fee on refunds (if applicable you will be notified)
  • 24 hour written notification on any garment damages/shortages, upon receipt of shipment via email or phone call.
  • You must call for authorization on exchange items! Insure all returns.
  • Your authorization number must be on the outside of package. Cartons will be refused if return authorization # is not posted outside of return carton. No exceptions!
  • Prices are subject to change without notice. Colors & styles may vary from different monitor screen setting.
  • International orders must be paid via U.S. funds, by credit card, Paypal.
  • All sales are Final, No exchanges/returns on posing suits / undergarments.
  • No Exchange No Refund On WORN (including trying on!), LAUNDERED, STAINED Items or items smelling of CIGARETTE SMOKE or PERFUME.
  • If returned items found to be in an unacceptable condition, as explained in our store policy, you will be notified to have your items return back to you at your own cost. If in any event you do not want your item to be returned, it will be discarded within 7days after our email notification.
  • Exchanges are allowed one time only per one purchase order.
  • PLEASE EMAIL US FOR A RETURN AUTHORIZATION FORM TO SEND YOU

 

* Free shipping is awarded when all items ordered are fulfilled in a shipment. Should there be no available stock for any color or size at the time of order, refund will be processed automatically on items that are out-of-stock, after deducting shipping charges. Available stock items will be ship immediately.

 

 

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